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THE INSTITUTE OF SERVICE EXCELLENCE

A national initiative to raise Singapore's service
standards and promote a culture of service excellence

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ISES CORPORATE SERVICES

Capitalise on the CSISG as a strategic
business tool to gain valuable

CSISG 2016 Q3 Results

(Food & Beverage and Tourism)

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Working closely with government agencies and C-level business leaders, the Institute of Service Excellence at SMU (ISES) employs an integrated approach to service excellence and customer satisfaction that encompasses benchmarking, analysis, research, thought leadership, and industry engagement.

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CSISG results

CSISG 2016 Q3 RESULTS

(Food & Beverage and Tourism)

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CSISG 2016 Q2 Results

(Air Transport, Land Transport, Logistics, Private Education,and Public Education)

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CSISG 2016 Q1 Results

(Retail and Info-comms)

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CSISG 2015 Q4 and Full Year Results

(Finance & Insurance and Healthcare)

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Last updated on 01 Dec 2016 .

CORPORATE SERVICES

Custom Research

Even if your company is not measured in the CSISG, the same methodology can be engaged for use in benchmarking,
to quantify brand equity, and to develop performance improvement initiatives.

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ISES Annual Corporate Membership

The ISES Annual Corporate Membership caters to companies that are measured in the CSISG annual national study.

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Executive Programmes

ISES offers Executive Programs to foster the understanding of the CSISG Methodology and Service Experience Design.

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Events

News

F&B, Tourism Sectors Satisfy Consumer More Recently

30 Nov 2016
According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s...

Dining out: Patrons happier with quality

30 Nov 2016
According to the latest findings of the Customer Satisfaction Index of Singapore (CSISG) released by SMU’s...